FAQ's

What payment methods do you accept?
We accept the following cards : Visa, Mastercard, Maestro, Visa Debit. We also accept PayPal payments. 

Do you offer COD (Cash On Delivery)?
No we do not offer a Cash On Delivery service. All goods have to be paid for before being despatched.

How secure is Wholesale Welding Supplies?
We use Realex payments and Elavon to process online payments. Realex Payment Solutions are our Credit/Debit Card payments processing company. Realex are accredited by our bank and are authorised to process payments on our behalf. When you pay by card you are transferred to the Realex website (Fully SSL Protected). It is from there that your card details are verified. Wholesale Welding Supplies do not hold or ever see your Credit/Debit card details.

How much is delivery?
Delivery is £8.95 (excluding Vat).

Where do you deliver to?
We deliver all over the UK.

When can I expect my order?
We aim to despatch all orders the same day. But please allow up to 5 working days for all orders to be despatched.

Can I phone my order?
 No, orders are not accepted over the phone.

What do I do if I forget my login password?
You can request a new password by clicking "Forgotten Password" on the login page of our site. This will send a temporary password to the email address on file. Once logged in with the temporary password you can change the password to something you can easily remember.

How do I know that my order has been shipped?
We send you a confirmation email after your order has been shipped. You can also track your order status online by logging into My Account.

Can I order from wholesaleweldingsupplies.co.uk and collect from a shop?
Unfortunately, no, all our products are delivered from our warehouse directly to you the customer.